Encountering Error Code 14 while attempting to access Disney+ can be frustrating, but it typically signifies a common login issue that can be readily resolved. This error code indicates an inability to authenticate your credentials on the Disney+ platform. There are several potential causes for Error Code 14. This guide will outline the characteristics of Error Code 14, explore its possible causes, and provide step-by-step solutions to restore your access to Disney+ and allow you to resume enjoying your preferred Disney content.
What Does Disney Plus Error Code 14 Look Like?
When you face Error Code 14, you might see one of these messages:
- “Sorry, we could not find your email (or password) in our system. Please re-enter your email and try again. If the problem persists, visit the Disney+ Help Center (Error Code 14).”
- “Incorrect Password. Please reenter your password and try again. If the problem persists, try resetting your password by selecting ‘Forgot Password?’ (Error Code 14).”
Causes of Disney Plus Error Code 14
Error Code 14 commonly occurs due to:
- Incorrect login details, such as entering the wrong email or password.
- Saving incorrect login information in the Disney Plus streaming app.
- Connecting too many devices to the Disney Plus service.
- Infrequent occurrences due to issues with Disney Plus servers.
How to Fix Disney plus error code 14 with correct password
Step 1: Account Activation (For New Users)
If you’re a new Disney Plus user, check your email for an activation link. Click the link and follow the instructions to activate your account.
Step 2: Verify Email Address
Ensure you’re using the correct email address by checking the confirmation email received when signing up.
Step 3: Log in to Disney Plus Website
Confirm the correctness of your details by logging into the Disney Plus website.
Step 4: Check for Password Changes
If you’ve changed your password on another Disney service, use the updated password for Disney Plus.
Step 5: Try Another Device
If Error Code 14 persists on one device, try another device to identify if the issue is device-specific.
Step 6: Reinstall Disney Plus App
Delete and reinstall the Disney Plus app on the problematic device.
Step 7: Force Logout on All Devices
Log into your account on the Disney Plus site, go to Account, and select “Log out of all devices.” Then, log back in on the problematic device.
Step 8: Reset Password
Change your Disney Plus password through the main site to ensure a valid password.
Step 9: Contact Disney Plus Support
If the issue persists, reach out to Disney Plus customer service for assistance.
By following these steps, you should be able to resolve Disney Plus Error Code 14 and enjoy uninterrupted access to your Disney content.
